Client Service Specialist

Über die Tätigkeit

GX Sciences, a division of Fagron, is looking for the right candidate to join our team Client Service Specialist. This position will works with all departments of the laboratory with a focus on customer service and pre-analytical lab processes. The role requires in-depth knowledge of lab procedures and maintaining a clean workspace by following all lab regulations for health and safety.   Our ideal candidate must be personable (digitially and in person), have excellent communication skills, be technologically savvy, and be a team player. 

Duties & Responsibilities

• Processing laboratory specimens to prepare for analysis according to department procedures
• Follow patient identification and patient safety procedures to ensure an environment that if free of medical error.
• Complete and evaluate all quality documentation without omission and refer situations that fall out of acceptable range.
• Maintain competency associated with laboratory specimen storage and transport.
• Effectively read and follow written instructions.
• Establish and maintain positive customer relations by being friendly, courteous, helpful, neat, and clean to present a professional image.
• Effectively use multiple software programs such as Microsoft office suite, shipping software, and working with PHI.
• Manage sample logistics process (shipping & receiving)
• Work with a team to achieve department goals and objectives.
• Demonstrate the initiative to perform additional tasks.
• Hands-on learner, multitasker and have organizational skills.

Education/ Experience Requirements:

• Highschool diploma/GED required / Bachelor degree preferred
• Experience in a clinical laboratory or reference laboratory setting, shipping environment or medical office preferred
• A critical thinker with strong attention to detail
• Excellent verbal and written communication skills
• Outstanding analytical abilities