Über die Tätigkeit
As an IT Service Desk Agent, you will be part of the global IT Service Desk team and offer first line support to internal customers in case of IT questions and/or incidents with software and/or hardware. Your goal is to guarantee the continuity of the daily operations.
In the role, you are responsible for the daily support of our EMEA internal clients and improving the 1st line ServiceDesk processes. Creating and maintaining documentation (Manuals and SharePoint content) is part of your daily job. Because you are the first point of contact for all incident related questions about IT, is it important that you like to frequently provide services on the phone.
Furthermore, for this role it is relevant that you enjoy to organize and structure the work, because you have to monitor the SLA’s for the solution of the incidents. You work closely together with the second- and third-line IT teams.
Within the IT team, professionals can find exciting and rewarding career opportunities.
Ihr Profil
• MBO level 4 in the IT field.
• You have a hand-on mentality.
• You are service oriented.
• You like to develop yourself in the IT field.
• You like to work in an international company.
• Affinity with Service Management.
• Dutch speaking mandatory.
• Fluent in English, both spoken and written.
• Knowledge of ITIL is a plus.
Unser Angebot
• Being part of a great team.
• 7 months contract with the possibility to extend (2x7 months contract, then indefinite contract).
• € 2,500 – € 3,000 monthly salary based on a 40 hour contract, all in line with your knowledge & experience.
• 28 vacation days
• Holiday allowance of 8%.
• Annual bonus of max. 1 month, based on company and personal targets.
• Hybrid working with 3 days in the office.
• Travel allowance of € 0.23 per KM (with a max of 150KM per day) or 100% public transportation reimbursement.
• Pension.
• Collective health insurance.
• Laptop & mobile phone.