Σχετικά με την εργασία
We are seeking a Help Desk Supervisor to join the Fagron North America IT team. This role will have responsibility for and oversight of Help Desk related activities throughout all Fagron North America sites.
- Manage and monitor the day to day operations of the Help Desk to ensure high levels of service throughout the organization
- Monitor and check open tickets to prioritize activities and resources
- Perform service desk activities and ticket resolution to support the needs of the business
- Create and optimize processes and procedures to maximize efficiency
- Monitor and report on Key Performance Indicators to management
Ξεχωρίστε από το πλήθος
You possess the following qualifications, background and abilities:
- Minimum of 5 years of experience supporting users remotely in an enterprise-level Help Desk environment
- Minimum of 3 years of experience in a help desk management or similar role required
- Experience analyzing KPI metrics and developing corrective actions
- Experience with enterprise-level ITSM software (TOPDesk preferred)
- Technical background with hands-on deskside support experience
- Customer service minded with a motivation to drive service excellence
Τι προσφέρεται;
Fagron offers exciting opportunities for personal and professional growth. We provide an open and truly dynamic environment which supports and encourages you to develop your skills and talents.