On-Site IT Support Agent

About the job

Are you ready to shine as our On-site IT Support Agent in sunny Tampa, Florida? We're searching for a tech-savvy superstar who's passionate about delivering top-tier technical support and ensuring a seamless experience for our internal team across North America.

Dive into incoming requests, whether they come in by phone, email, or our ticketing system. You'll be the go-to problem-solver for hardware, software, and networking issues and even Zebra printer hiccups!

You're the detective! Interview our awesome team members to troubleshoot and fix problems, determining whether it's a hardware or software glitch.

Tackle those routine issues like a pro, and when things get complex, you'll skillfully navigate those established channels for support.

Love records? Perfect! You'll keep detailed documentation of solutions using our cutting-edge problem management database.

Show off your insights! Craft engaging reports on help desk incidents and changes, presenting your findings in our weekly leadership powwows.

Ready to amp up our performance? Analyze incident reports and cook up recommendations to boost our team's KPIs.

It's a team effort! Collaborate with developers and outside vendors to smooth out software glitches and suggest some cool program upgrades.

Be the liaison! Reach out to software and hardware vendors to ensure our tools are always in tip-top shape.

Newbies in the house? You'll set up and test their equipment to ensure they hit the ground running.

Got recommendations? Share your thoughts on software and hardware choices that could level up our game!

Set yourself apart

An Associate's degree or equivalent experience from a technical school, paired with at least one year of rockstar-worthy IT support.

Your communication skills are off the charts! You can chat, write, and engage with customers and teammates like a pro.

Numbers don't scare you! You've got the math skills to handle any calculations and the reasoning power to solve any puzzle.

You're physically fit and ready to rock—lifting up to 50 pounds of equipment? No problem!

Join us on this exciting journey where you'll be the hero of our IT landscape, delivering top-notch support with a smile in sunny paradise of Tampa, Florida!

What’s on offer?

We believe in our people and foster a supportive environment that develops and rewards performance and incentivizes long-term career success. Our benefits include, but are not limited to:

  • Competitive Salary [& Bonus Program]
  • Health, Vision, and Dental Insurance  
  • Company Paid Life Insurance 
  • Generous Paid Holidays 
  • Paid Volunteer Time 
  • Generous Paid Time Off and Rollover
  • Company matching 401K and Retirement Savings Plans
  • Employee Assistance Program 
  • Flexible working arrangements 
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