Senior Accounts Receivable Specialist

About the job

Position Summary: The Senior Accounts Receivable Specialist serves as a key member of the leadership team and reports directly to the Accounts Receivable Manager. This position is responsible for overseeing the day-to-day operations of the team for one or more Shared Services companies. This senior role ensures that payments for goods and services are received, transactions are accurately recorded by posting receipts, and discrepancies are resolved in accordance with established policies and procedures.  This position requires a high level of analytical - decision making skills, excellent problem solving and research abilities. Proven experience in training, mentoring, and leading a team in a fast-paced environment. Solid understanding of accounts receivable principles, financial transactions, and reconciliation processes.

Duties & Responsibilities include, but are not limited to:

• Oversee the day-to-day operations of the Accounts Receivable team, ensuring efficient, timely, and accurate posting of receipts
• Ensure that payments for goods and services are received, recorded properly and ensure deposits are completed for month end close
• Investigate and resolve discrepancies in accordance with company policies and procedures
• Provide leadership and direction to the Accounts Receivable team, ensuring that deadlines and performance standards are met
• Mentor and train team members, fostering a high-performance culture within the department
• Conduct regular reviews of Accounts Receivable processes to ensure efficiency and accuracy
• Develop and implement strategies to improve payment collection processes and reduce outstanding balances
• Maintain strong communication with internal teams and external stakeholders to resolve payment-related issues
• Utilize strong analytical skills to assess financial data, recommend improvements, and make informed decisions
• Provide regular reports to the Accounts Receivable Manager regarding team performance, trends, and areas for improvement
• Run and review accounts receivable aging report regularly to identify and address outstanding accounts
• Organize and lead weekly AR Aging Meetings with direct reports
• Able to effectively train and mentor direct reports; by ensuring team members have required tools to perform job duties (motivate and coach)

• Field any escalated calls, posting complaints or questions and ensure timely resolutions

• May be asked to assist manager with interviewing process
• Perform account audits and follow up with internal and external auditors to ensure policy and process compliance
• As a key contact we require the ability to establish and cultivate relationships with vendors, internal and external customers in a timely and professional manner.
• Resolve valid or authorized deductions by booking adjusting entries
• Verify customer payment deductions and contact to resolve any discrepancies
• Generate monthly, quarterly or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity
• Prepare, verify, and process invoices for sales or services rendered as needed
• Protect organization’s value by keeping confidential information
• Create and document AR tasks by creating, updating and revising department user manuals
• Run weekly phone reports, daily production reports, updating AR users and manager
• Responsible for ERP system conversion, testing, presenting, implementing, successful conversion  
• Perform other duties as assigned including collections, cash applications, disputes, chargebacks, research lines, answering phones and all other duties assigned